Refund policy
Return and Refund Policy
At F Σ M M E, we take great pride in offering high-quality products. If you are not completely satisfied with your purchase, we will be happy to assist you with the return process.
Return Conditions
-
You have 14 days from the date of receiving your order to initiate a return.
-
Items must be new, unworn, and undamaged, with all original tags and packaging intact.
-
Personalized items (including added charms, engravings, etc.) cannot be returned or refunded.
Return Process
-
Send a return request to our customer service at contact@femmemaroquinerie.com, including your order number and the reason for the return.
-
Once your request is approved, we will provide you with the return address.
-
Return shipping costs are the customer’s responsibility, except in cases of defective products or errors on our part.
-
We recommend using a tracked shipping service to ensure safe delivery.
Refunds
-
Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
-
If approved, the refund will be issued via the original payment method within 7 to 10 business days.
-
Initial shipping fees are non-refundable.
Exchanges
We do not offer standard exchanges. If you wish to receive a different model or color, please place a new order after returning the original item.
Defective Items or Order Errors
If you receive a defective item or an incorrect order, please contact us within 48 hours of receiving your package so we can offer a suitable solution (replacement or refund).
For any questions, feel free to reach out to us at contact@femmemaroquinerie.com.
Thank you for your trust and support of F Σ M M E.